Return Policy
schedule Last updated
Return Policy
Last updated: April 2025
Return Window
You may request a return within 7 days of delivery, provided the item meets the return conditions below.
Return Conditions
- The product must be unused and in its original packaging.
- All tags, labels, and accessories must be intact.
- A valid proof of purchase (order ID or invoice) must be provided.
How to Initiate a Return
- Log in to your account and go to Order History.
- Select the order and click Request Return.
- Provide the reason and upload supporting photos if applicable.
- Our team will review and respond within 2–3 business days.
Return Shipping
If the return is due to a vendor or platform error (wrong or defective item), return shipping costs will be covered. For other cases, return shipping is the customer's responsibility.
Non-Returnable Items
- Perishable goods
- Digital products
- Intimate or sanitary items
- Items explicitly marked as non-returnable